Live Delivery Guarantee & Conditions

Our live delivery guarantee has the following conditions:

• You must be home to receive the worms  or notify us to add a "Hold at Post Office" notice to the package. If you are  home or not home and package is left outside or in mail box the live guarantee is void.
• We do not guarantee a live delivery if they are left in a mailbox or on the porch, so please let your postman know you are expecting them. We are not responsible for the errors of the postal service. Watch for your delivery. 
• No refunds for Worms if DOA as we will replace the dead ones once.
• We must receive notification of a dead shipment within two hours of delivery with an accompanying video or images . The image must show the dead worms as well as the lable. Contact us here.
• If your shipping address changes after you place the order, the live guarantee is void.
• We will reship only once at  our cost. SEE BELOW FOR BULK CONDITIONS.
• There are no refunds for worm shipments.
• To submit a DOA Order Claim please visit our Claims Page.

** As of December 6th, 2023 Bulk Worms are included in our Live Delivery Guarantee however you must purchase overnight delivery "call to set up". Otherwise YOU will be responsible for the cost to replace plus shipping. 

You have an option to pick up locally for bulk orders as well but must call ahead to make sure we have enough stock.

How We Ship:

• We ship via USPS Priority Mail or UPS. All orders will be shipped on Monday if ordered before Saturday.  we will ship on Tuesday if all orders could not be shipped on Monday. Bulk orders will ship Mondays and Tuesdays Only.
• Your worms will usually be delivered within 2 -3 days anywhere in the continental United States once shipped.
• We reserve the right to withhold shipments due to extreme weather. We do NOT ship if it is 90 or above. 
• Our system will send out an email with tracking information within 12 hours of shipment if you provide an email when you place your order online. Please keep an eye out for this email.
• Our worms are packed in breathable bags and shipped in corrugated cardboard shipping boxes. 
• Your worms will be bagged in dry peat moss. They may be smaller and slightly dehydrated when they arrive. They will regain up to 30% more weight after you rehydrate them.
• Non-worm shipments may be via any carrier and could arrive any day of the week.